Vape Vamps wants customers to understand how return and refund requests are handled. Because product categories can vary in nature, each request may be reviewed based on order condition, item type, and delivery status.
If you believe there is an issue with your order, contact us as soon as possible after receiving it. Include your order details and a clear explanation of the issue so we can review the request.
Returned items, when accepted, should generally remain in appropriate condition with original packaging where possible. Items that appear used, damaged after delivery, or incomplete may not qualify for return approval.
If an item arrives incorrect or visibly damaged, please contact us promptly with supporting details. We may ask for photos or order information before deciding the next step.
Refunds are not automatic and are reviewed case by case. Where a refund is approved, it will generally be processed through the relevant payment method or order workflow used for the purchase.
We may decline returns or refunds where requests are incomplete, delayed without reasonable explanation, or relate to issues that cannot be verified after delivery and use.
If you need help regarding an order shortly after placing it, contact us quickly. Once an order has entered processing or fulfillment, cancellation options may be limited.
For return or refund questions, contact [email protected]. Location: Pakistan.
